helplot Privacy Policy

1 Information We Collect

When you register for and use the helplot platform, we collect personal information that falls into the following categories. We collect only what is necessary for the purposes described in this Privacy Policy.

2 How We Collect Information

helplot collects personal data through the following channels:

• Direct interactions. Information you provide when registering an account, completing identity verification, making a deposit or withdrawal via GCash, Maya, or other accepted methods, contacting customer support, or responding to a helplot survey or promotion.
• Automated technologies. When you access and interact with the helplot website or app, we automatically collect technical data through cookies, server logs, and similar tracking technologies. This includes your IP address, device identifiers, and session activity.
• Third-party sources. We may receive information about you from identity verification providers, payment processors (such as GCash, Maya, BPI, BDO), fraud prevention services, and analytics partners. This information supplements the data you provide directly to help us maintain account integrity.
• Publicly available sources. In limited circumstances related to fraud investigation or regulatory compliance, helplot may reference publicly available records.

3 How We Use Your Information

helplot processes your personal data for the following purposes, each of which is grounded in a lawful basis under applicable Philippine data privacy legislation:

• Account creation and management. To register your helplot account, verify your identity, maintain your profile, and manage your gaming preferences and wallet balance.
• Transaction processing. To process deposits and withdrawals in Philippine Peso (PHP) via your chosen payment method, including GCash, Maya, BPI, Metrobank, and other accepted providers.
• Legal and regulatory compliance. To fulfill obligations under applicable online gaming regulations, anti-money laundering (AML) rules, and know-your-customer (KYC) requirements, including age verification to enforce the 21+ requirement.
• Fraud and security monitoring. To detect, investigate, and prevent unauthorized account access, bonus abuse, money laundering, and other prohibited activities that could harm helplot or its players.
• Customer support. To respond to your inquiries, resolve disputes, and improve the quality of our 24/7 support team's assistance.
• Responsible gaming. To monitor gaming patterns that may indicate problem gambling behavior, administer deposit limits and self-exclusion requests, and ensure our responsible gaming commitments are fulfilled.
• Platform improvement. To analyze usage data and improve the performance, design, and game selection of the helplot platform for Filipino players.
• Marketing communications. To send you information about helplot promotions, bonuses, and new games — but only where you have given explicit consent to receive such communications. You can opt out at any time.

helplot will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

4 Sharing & Disclosure

helplot does not sell your personal data. We share your information only in the following circumstances and only to the extent necessary:

• Payment processors. Your financial data is shared with payment service providers — including GCash, Maya, BPI, BDO, UnionBank, Metrobank, and Coins.ph — solely for the purpose of processing your deposits and withdrawals.
• Identity verification providers. Third-party KYC and age verification services receive the identity documents you submit to helplot in order to confirm your eligibility to use the platform, including verifying that you are 21 years of age or older.
• Game providers. Our third-party game suppliers may receive anonymized or pseudonymized technical data (such as session identifiers) necessary to deliver and maintain their games within the helplot platform.
• Regulatory and law enforcement authorities. helplot will disclose personal data to relevant Philippine government agencies, regulatory bodies, or law enforcement where required to do so by law, court order, or regulatory instruction.
• Fraud prevention networks. We may share data with industry fraud prevention databases to protect helplot and its players from criminal activity.
• Professional advisors. Legal counsel, auditors, and compliance consultants may have access to personal data on a strictly confidential basis where necessary to perform their professional services for helplot.

5 Cookies & Tracking Technologies

helplot uses cookies and similar technologies to ensure the platform functions correctly, to keep your session secure, and to understand how players interact with the site. The cookies we use fall into the following categories:

• Strictly necessary cookies. These are essential for the helplot platform to operate. They maintain your login session, remember your language preference, and enable security features. These cookies cannot be disabled without affecting your ability to use the platform.
• Functional cookies. These remember your choices and preferences — such as your preferred currency display or notification settings — to provide a more personalized experience each time you visit helplot.
• Analytical cookies. These help us understand which games are most popular, how Filipino players navigate the site, and where technical issues may occur. The data collected is aggregated and does not identify you individually.
• Security cookies. These cookies support our fraud detection systems by helping to identify unusual login patterns or automated bot activity.

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to log in and use the helplot platform. For detailed guidance on managing cookies in popular browsers, refer to your browser's help documentation.

6 Data Security

helplot implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:

• TLS 1.3 encryption for all data in transit between your device and helplot's servers.
• AES-256 encryption for sensitive data stored in our databases, including identity documents and financial records.
• Multi-factor authentication (MFA) options for player account login.
• Regular penetration testing and vulnerability assessments conducted by independent security professionals.
• Role-based access controls that limit internal staff access to personal data on a strict need-to-know basis.
• 24/7 automated security monitoring systems that detect and respond to anomalous access patterns in real time.
• Incident response procedures that include notification to affected players and relevant authorities within the timeframes required by law in the event of a confirmed data breach.

While helplot takes every reasonable precaution to safeguard your data, no internet-based platform can guarantee absolute security. You also play an important role in protecting your account — please use a strong, unique password for your helplot account and enable two-factor authentication where available.

7 Data Retention

helplot retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting obligations. The following general retention guidelines apply:

• Active account data. Personal data associated with an active helplot account is retained for the lifetime of the account plus a minimum post-closure period required by applicable regulations.
• Financial and transaction records. Transaction records, deposit and withdrawal histories, and associated identity verification data are retained for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements applicable in the Philippines.
• Communications and support records. Customer support interactions and live chat transcripts are retained for up to two (2) years from the date of the interaction for quality assurance and dispute resolution purposes.
• Marketing consent records. Records of your marketing consent or opt-out status are retained for the duration of your account and for a period following account closure sufficient to demonstrate compliance.
• Technical and log data. Server logs and security event logs are retained for up to twelve (12) months in standard operation, and longer where a security investigation is ongoing.

When personal data is no longer required and no legal retention obligation applies, helplot securely destroys or anonymizes the data in accordance with our data disposal procedures.

8 Your Rights Under Philippine Law

As a data subject under the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and its Implementing Rules and Regulations, you are entitled to the following rights with respect to your personal data held by helplot:

To exercise any of the rights listed above, please contact our Data Protection Officer at [email protected] with the subject line "Data Privacy Request." We will acknowledge your request within three (3) business days and aim to provide a substantive response within fifteen (15) business days, in line with the timeframes prescribed by the National Privacy Commission.

9 Children & Minors

The helplot platform is strictly intended for adults aged 21 years and above. This age restriction is mandated by Philippine online gaming regulations and is a core compliance requirement for helplot.

helplot does not knowingly collect personal data from any individual below the age of 21. Age verification checks are applied during the account registration process and may be repeated upon request by our compliance team at any point during a player's lifecycle on the platform.

If helplot determines — through verification checks, third-party reports, or any other means — that an account has been registered by or on behalf of an individual under the age of 21, the following actions will be taken immediately:

• The account will be permanently suspended.
• All gameplay activity will be voided and any associated winnings will be forfeited.
• Any deposited funds (net of forfeited amounts) will be returned to the funding payment method after investigation.
• The incident will be reported to relevant regulatory authorities as required by law.

If you are a parent or guardian and believe your child may have registered on the helplot platform without authorization, please contact us immediately at [email protected].

10 Changes to This Privacy Policy

helplot reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify you by:

• Sending an email notification to the address registered on your helplot account at least seven (7) days before the changes take effect.
• Displaying a prominent in-platform notification when you next log in to helplot.
• Updating the "Last reviewed and updated" date at the top of this page.

Your continued use of the helplot platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with a material change, you have the right to close your account and request deletion of your personal data in accordance with Section 8 of this Policy.

We recommend that you review this Privacy Policy periodically — particularly after receiving a notification of changes — to stay informed about how helplot protects your data.

11 Contact Our Data Protection Officer

If you have questions, concerns, or requests relating to this Privacy Policy or helplot's personal data processing activities, you are welcome to reach our Data Protection Officer (DPO) through the following channel:

• Email: [email protected] (Subject: "Data Privacy Request" or "Privacy Policy Inquiry")
• Response Time: We aim to acknowledge all privacy-related inquiries within 3 business days and provide a full response within 15 business days.
• Live Support: Our 24/7 customer support team can also receive initial privacy inquiries via live chat within the helplot platform and will escalate data privacy matters to the DPO.

If you are not satisfied with helplot's response to a privacy concern, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC). Information on how to do so is available through official Philippine government channels.

This Privacy Policy was last reviewed and updated in January 2026. It applies to all personal data collected by helplot in connection with your use of the helplot platform, website, and related services. If any provision of this Privacy Policy is found to be unenforceable, the remaining provisions shall continue in full force and effect.