helplot Terms & Conditions

1 Eligibility & Age Verification

Access to and participation in games offered on the helplot platform is restricted to individuals who meet all of the following eligibility criteria at the time of registration and on a continuing basis throughout their use of the platform:

• You must be at least 21 years of age. This is the minimum legal age for participation in casino-style gambling activities in the Philippines, and helplot strictly enforces this requirement.
• You must be accessing helplot from a jurisdiction in which online gambling is not prohibited by applicable law.
• You must not be a current employee, contractor, officer, director, or immediate family member of any employee of helplot or any of its affiliated entities, subsidiaries, or game providers.
• You must not be registered on any self-exclusion list maintained by helplot or any applicable gaming authority.

By completing the registration process, you represent and warrant that you satisfy all eligibility requirements stated above. If you are subsequently found not to have met these requirements, helplot may void any bets placed, withhold any winnings, and close your account without liability to you.

2 Account Registration & Security

To access the full suite of games and services offered by helplot, you must register a player account. The following terms govern account registration and ongoing account management:

• Single Account Policy. Each individual person may register and maintain only one (1) helplot account. Registering multiple accounts — whether under your own name or aliases — is strictly prohibited and constitutes grounds for immediate suspension of all associated accounts.
• Accurate Information. You must provide true, accurate, current, and complete information during registration and promptly update that information if it changes. helplot reserves the right to verify any information provided.
• Account Credentials. You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. helplot will not be liable for any loss or damage arising from unauthorized use of your account where such use resulted from your failure to keep your credentials secure.
• Notification of Breach. You must notify helplot immediately at [email protected] if you become aware of any unauthorized access to or use of your account.

helplot reserves the right to close, suspend, or place withdrawal restrictions on any account that is reasonably suspected to be involved in fraudulent activity, money laundering, collusion, or any other prohibited conduct, pending investigation.

3 Deposits, Withdrawals & Currency

All financial transactions on helplot are denominated in Philippine Peso (PHP). The following terms apply to deposits and withdrawals:

• Accepted Payment Methods. helplot accepts deposits and processes withdrawals via GCash, Maya, BPI, BDO, UnionBank, Metrobank, 7-Eleven Cliqq, USDT TRC20, and Coins.ph. Available methods may vary and are subject to change without prior notice.
• Deposit Processing. Deposits made via GCash or Maya are typically credited to your helplot wallet instantly. Deposits via bank transfer may take up to one (1) business day depending on the sending bank's processing times.
• Withdrawal Processing. Withdrawal requests submitted during standard operating hours are typically processed within the timeframes displayed in the Cashier section of the platform. helplot does not impose withdrawal fees on player accounts; however, your payment provider may apply their own charges for which helplot is not responsible.
• Minimum & Maximum Limits. Minimum deposit and withdrawal amounts are displayed in the Cashier section and may vary by payment method. Maximum withdrawal limits may apply and will be communicated to you within the platform.
• Source of Funds. You confirm that all funds deposited into your helplot account are from a lawful source and that you are not using the platform for any money laundering or illegal financial activity.
• Chargebacks. Initiating a chargeback or payment dispute with your bank or payment provider in respect of a helplot deposit is a breach of these Terms. helplot reserves the right to recover the value of any chargeback together with any associated fees from your account balance or through legal means.

4 Bonuses, Promotions & Free Spins

helplot offers various promotional incentives to both new and existing players from time to time. All bonuses are subject to the following general terms, in addition to any specific terms communicated at the time the promotion is offered:

• Wagering Requirements. Bonus funds and winnings derived from free spins are subject to wagering requirements. The applicable wagering multiplier will be clearly stated on the promotion page. Bonus funds cannot be withdrawn until the wagering requirement has been fully met.
• Eligible Games. Not all games contribute equally to wagering requirements. Game contribution rates are disclosed in the relevant promotion terms. Generally, slots contribute at a higher rate than table games or live casino titles.
• Bonus Expiry. Bonuses and free spins expire within the timeframe stated in their respective terms. Expired bonuses are forfeited without replacement.
• One Bonus at a Time. Only one active bonus may be held at any given time unless otherwise stated by helplot. Accepting a new bonus while a previous bonus remains active may result in the forfeiture of the earlier bonus.
• Abuse Prevention. helplot reserves the right to withdraw any bonus, void any related winnings, and suspend an account if it determines, at its reasonable discretion, that a player has attempted to abuse the bonus system through low-risk wagering strategies, collusion, arbitrage, or any other form of bonus exploitation.

5 Player Conduct & Prohibited Activities

All players on the helplot platform are expected to conduct themselves in a lawful, respectful, and fair manner at all times. The following activities are strictly prohibited:

• Using any automated software, bot, script, or other artificial means to interact with the platform, place wagers, or gain an unfair advantage.
• Engaging in collusion with other players for the purpose of defrauding helplot or other players.
• Exploiting software errors, glitches, or vulnerabilities in any game or platform feature. Any winnings resulting from a recognized software error are void and will be removed from your account.
• Using fraudulent payment methods or providing false identity documentation.
• Engaging in money laundering, terrorist financing, or any other illegal financial activity through the platform.
• Harassing, threatening, or abusing helplot staff, live dealers, or other players through any communication channel provided on the platform.
• Attempting to access another player's account or any restricted area of the helplot platform without authorization.

Violation of any of the above prohibitions may result in immediate account suspension, forfeiture of all balances, and, where applicable, reporting to relevant law enforcement or gaming regulatory authorities.

6 Game Rules & Fairness

helplot offers a curated library of games sourced from reputable third-party game providers. The rules applicable to each game are displayed within the game interface itself and constitute part of the overall terms governing play on helplot. Players are responsible for familiarizing themselves with the rules of any game before wagering real-money PHP balances.

All random number generation (RNG) and live dealer game outcomes on the helplot platform are determined by certified and independently audited systems operated by helplot's game providers. helplot does not manipulate or interfere with game outcomes.

In the event of a discrepancy between the result displayed on your device and the result recorded on helplot's servers, the server-side result shall be the authoritative record for all purposes including dispute resolution.

7 Limitation of Liability

To the maximum extent permitted by applicable law, helplot and its officers, directors, employees, agents, and game providers shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the helplot platform.
• Any loss of profits, loss of data, loss of goodwill, or business interruption arising from platform downtime, maintenance windows, technical faults, or third-party service failures.
• Any loss arising from unauthorized access to your account resulting from your failure to maintain the security of your login credentials.
• Any inaccuracy, error, delay, or omission in any information transmitted through the platform that is beyond helplot's reasonable control.

Nothing in these Terms shall exclude or limit helplot's liability for fraud, fraudulent misrepresentation, death or personal injury caused by helplot's negligence, or any other liability that cannot be excluded or limited under applicable Philippine law.

The helplot platform is provided on an "as is" and "as available" basis. helplot makes no warranty, express or implied, that the platform will be uninterrupted, error-free, or free of harmful components.

8 Privacy & Data Protection

helplot collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering a helplot account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Personal data collected by helplot — including identity information, contact details, financial data, and gaming history — is used for the purposes of account management, payment processing, fraud prevention, responsible gaming compliance, regulatory reporting, and service improvement.

helplot will not sell your personal data to third parties for their own commercial purposes. Data may be shared with payment processors, identity verification providers, game suppliers, and regulatory authorities as necessary to operate the platform and comply with legal obligations.

You may review, update, or request deletion of your personal data by contacting helplot's support team. Certain data may be retained for the minimum periods required by applicable law even after account closure.

9 Account Suspension & Termination

helplot reserves the right to suspend, restrict, or permanently close any player account, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Provision of false, misleading, or unverifiable identity or payment information.
• Suspected involvement in fraud, money laundering, collusion, or any other criminal or prohibited activity.
• Failure to complete required identity verification within the requested timeframe.
• Receipt of a self-exclusion request from the account holder or a regulatory authority.
• Instruction from a relevant regulatory or law enforcement authority.

Upon closure of an account for a breach of these Terms, any remaining real-money balance — after deduction of any outstanding bonus amounts and any amounts subject to investigation — will be returned to the player via their registered payment method within a reasonable timeframe, unless the balance is subject to forfeiture as a result of the breach.

You may close your helplot account at any time by contacting the support team. Self-exclusion requests will be processed promptly and, once applied, cannot be reversed during the selected exclusion period.

10 Amendments to These Terms

helplot reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, helplot will notify registered players via email or an in-platform notification prior to the changes taking effect. The updated Terms will be published on this page with a revised effective date.

Continued use of the helplot platform following the publication of revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must cease using the platform and may request closure of your account in accordance with Section 9 above.

It is your responsibility to review these Terms periodically. helplot recommends checking this page whenever you log in after a period of absence from the platform.

11 Governing Law & Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Philippines, without regard to its conflict of law provisions.

In the event of a dispute arising out of or in connection with these Terms or your use of the helplot platform, you are encouraged to first contact helplot's customer support team, who will endeavor to resolve your concern promptly and fairly. helplot aims to acknowledge all formal dispute submissions within two (2) business days and to provide a substantive response within ten (10) business days.

If a dispute cannot be resolved through helplot's internal complaints procedure, the parties agree to submit to the jurisdiction of the competent courts located in the Philippines for final resolution.

12 Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the helplot platform, please contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the helplot platform
• Response Time: We aim to respond to all email inquiries within 24 hours

For responsible gaming support and self-exclusion requests, our dedicated team is available around the clock. We are committed to responding to all responsible gaming related requests as a matter of priority.

These Terms and Conditions were last reviewed and updated in January 2026. helplot reserves all rights not expressly granted herein. If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.